← All case studies
Power Apps / Dataverse

Customer Retention Hub

A Power Apps and Dataverse retention hub giving relationship teams a single workspace for customer signals and next-best actions.

Power AppsDataversePower AutomatePower BI
Power Apps / Dataverse illustration

The challenge

Relationship teams were juggling spreadsheets, CRMs and email threads — and customers at risk were slipping through because no one had the full picture.

Our approach

How we structured the work, end to end.

01
Mapped the retention journey and the signals that actually predict churn.
02
Modelled the customer in Dataverse as the source of truth across systems.
03
Built the relationship workspace in Power Apps — signals, next-best action, and the audit trail.
04
Automated handoffs and follow-ups in Power Automate, with retention performance reporting in Power BI.

The architecture

From source to insight, in one governed flow.

01
Customer Data
02
Dataverse
03
Power Apps
04
Retention Workflow

Outcome

What changed
Relationship teams have one workspace, customers get followed up on consistently, and leadership has line-of-sight on retention performance for the first time.

Related work

Other engagements with a similar shape.

Process × Intelligence

Have a similar problem?

Start with a conversation. We'll map the process, pressure-test the goal, and come back with a plan.

Start a Conversation →