Give team leads the queue view the application creates: what is waiting, with whom, for how long, and which verifications are blocking completion.

Queue

• Open cases: 143 (across 4 teams)
• Unassigned: 9 (no owner)
• Next action overdue: 17 (past due date)
• Escalated: 6 (owned exceptions)
• Median time to complete: 2.6 d (last 30 days)

Visuals: Cases by state; Open cases by owner team; Case ageing by type; Cases needing attention