Answer the article's question with evidence: which steps consume the time, which hand-offs add delay, and which exception types restart cases.

Cycle time

• Median cycle time: 14.0 d (receipt → payment)
• Cases: 18,420 (invoices)
• Variants: 412 (top 5 = 71% of cases)
• Restarted cases: 38% (exception → back to start)
• Happy-path conformance: 54% (designed path)

Visuals: Where the 14 days go; Top variants; Exception types that restart cases; Threshold actions (from the article)