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Public Safety

Volunteer Workforce Analytics

A workforce analytics platform giving the agency one trustworthy operational view across membership, training and deployment.

Microsoft FabricPower BIDataflowsAzure Data Factory
Public Safety illustration

The challenge

Membership, training and deployment data lived in separate systems, so leadership never had a current operational picture — especially during an event.

Our approach

How we structured the work, end to end.

01
Mapped the operational decisions leadership needs to make and worked backwards to the data.
02
Built unified ingestion in Azure Data Factory and Fabric Dataflows across the member systems.
03
Modelled a single semantic layer for membership, training currency and deployment status.
04
Delivered the operational view in Power BI with role-based access for command, region and unit.

The architecture

From source to insight, in one governed flow.

01
Member Systems
02
Unified Model
03
Power BI
04
Operations View

Outcome

What changed
Leadership and unit commanders now share one operational picture — current, consistent, and ready when an event hits.

Related work

Other engagements with a similar shape.

Process × Intelligence

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